After You Order

For Orders Placed Online

Once you have placed your online order you will receive a copy of the order details via email.

For products that feature a live preview, this serves as your proof and production will begin the following business day after the order was placed shown in the example calendar below.

For products that do not have a live preview, you will receive a proof for approval via email within 1-2 business days after your order has been placed. Once you have confirmed your approval of the proof the order will then move into production as shown in the example calendar below. 

If a proof is offered for a product it will also be noted within the product information on the respective product page.

    For Orders Placed After Requesting A Quote

    Once you have placed a custom order with one of our representatives you can expect to receive our proof via email within 1-2 business days unless otherwise noted. If you don’t receive your proof within a few days, check your Junk Mail. If your proof is not there, please contact your representative.

    Soon after we receive your approval of our proofs via return e-mail, your order is taken into our Production Department. Your custom order will be completed based on the production speed you chose at the time you placed your order with your representative. Before your custom order is packaged, our Inspection Department will ensure it is accurate, complete and includes all items listed on your order. All items will be securely wrapped, packaged, and shipped to you via the shipping option you chose. 


    NOTE: Production is Monday-Friday only, excluding U.S. holidays. We are closed for Christmas through New Year’s Day.

    When Does Production Begin?

    If your Proof Approval is Received Before 4:00 pm, PST: The first day of production will be the following business day. For approximate production duration and anticipated shipping day, see example calendar below.

    Production Calendar Graphic 1

    If your Proof Approval is Received After 4:00 pm, PST: The next business day will be skipped, and the first day of production will be the business day after. For approximate production duration and anticipated shipping day, see example calendar below.

    Production Calendar Graphic 2

    NOTE: Shipment date of a Standard Order (a non-rush order) is an estimated date. Standard orders may be shipped before or after the estimated date. Rush and Super-Rush orders typically ship on a specific date.

      Additional Information about Production and Shipping:

      • Standard orders (non-rush orders) are usually completed in 6 business days, depending on order complexity and quantity.
      • If your Invoice indicates that you chose USPS as your shipping method, in most cases your order will ship out the following business day.
      • Production speed depends on whether you had entered your order as a standard (non-rush) order, a Rush or a Super-Rush order. It is reflected on the copy of the Invoice that was initially e-mailed to you.
      • Although a production speed option is typically selected when placing a custom order, in most cases it can be changed to “expedited production” for an additional fee. If it turns out that you need to receive your order sooner than you had originally anticipated, please call us and speak with your representative to find if speeding up production would be possible.